Here Is The ‘Conclusive’ Evidence Happy Workers Are More Productive
18 October 2019
Happy workers are up to 13% more productive, researchers at Oxford University have found. The study by Saïd Business School, conducted in the contact centres of British telecoms firm BT over a six-month period, is the first to conclusively link happiness to productivity. BT employees were asked to rate their happiness on a weekly basis for six months, via an email survey, while data on attendance, call-to-sale conversion and customer satisfaction were tracked, along with the worker’s scheduled hours and breaks.