Here Is The 'Conclusive' Evidence Happy Workers Are More Productive

Here Is The 'Conclusive' Evidence Happy Workers Are More Productive

18 October 2019

Yahoo Finance

Happy workers are up to 13% more productive, researchers at Oxford University have found. The study by Saïd Business School, conducted in the contact centres of British telecoms firm BT over a six-month period, is the first to conclusively link happiness to productivity. BT employees were asked to rate their happiness on a weekly basis for six months, via an email survey, while data on attendance, call-to-sale conversion and customer satisfaction were tracked, along with the worker’s scheduled hours and breaks.

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