22 October 2019
Quartz at Work
With more companies thinking about the impact of how they treat workers, it’s useful to know that a large study of call-center workers in the UK affirms what we all suspected: Employees are indeed more productive when they’re happier. The research, led by the Saïd Business School at the University of Oxford, UK, collected data from around 1,800 call-center workers employed by British Telecom (BT), one of the UK’s largest private employers, over a six-month period.
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