A Big New Study Finds Compelling Evidence That Happy Workers Are More Productive

22 October 2019

Quartz at Work

With more companies thinking about the impact of how they treat workers, it’s useful to know that a large study of call-center workers in the UK affirms what we all suspected: Employees are indeed more productive when they’re happier. The research, led by the Saïd Business School at the University of Oxford, UK, collected data from around 1,800 call-center workers employed by British Telecom (BT), one of the UK’s largest private employers, over a six-month period.

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